Spa Etiquette
Q. Is a credit card required to book an appointment?
Yes. So that we may best schedule all appointments, we require a credit card
to book your appointment.
Q. What is your cancellation policy?
To cancel or reschedule an appointment, please contact us at least 24 hours
prior to your appointment time to avoid a cancellation fee. If you do not cancel
within 24 hours, a 50% charge for the service(s) will apply.
Q. Should I bring anything particular to my appointment?
If you are having a body scrub or wrap treatment, you may wish to bring a two-piece bathing suit, although paper underwear is always provided for you.
Q. Will I need to undress?
If you are scheduled for a pedicure, we suggest you bring open-toed sandals
or flip-flops. For other services such as massage, we will provide you with
a robe and slippers. Many clients choose to disrobe completely prior to their
service, however you should undress to your comfort level. Our staff will ensure
that your privacy is respected at all times.
Q. I have an appointment for a waxing service. What should I do prior
to arrival?
Please allow at least 1/4 inch of hair growth prior to your appointment. Please
advise us if you are using Retin-A, Differin, Accutane, or alpha hydroxy products
prior to any waxing service.
Q. What if I have a medical condition?
If you are pregnant or have a medical condition such as high blood pressure,
allergies, or any physical illness or disability, it is your responsibility
to seek the advice of a medical professional prior to receiving any spa treatments.
Please advise your service provider if you require any special accommodations.
Q. What forms of payment do you accept?
We accept cash and all major credit cards, including Visa, MasterCard, and American
Express. We will also accept personal checks with proper identification. A $50
fee will be charged for all returned checks.
Q. Are Gift Cards available for purchase?
Yes, Gift Cards may be purchased for any service and/or amount.
Q. I received a Gift Card for one service, but I'd like to redeem it
for a different service. Is that possible?
Absolutely. You may also use it for retail products in our store.
Q. Are group bookings available?
We are a small urban spa, so unfortunately we are unable to accommodate parties of more than 4 people.
Q. May I schedule more than one appointment at a time?
Yes, we are happy to schedule standing appointments for any of our services,
whether it's for a weekly, bi-weekly or monthly visit.
Q. I wish to leave my service provider a tip. What is the customary
amount?
A 15-20% gratuity is customary; however, please feel free to leave more or less,
depending on your experience with us.
Q. Is parking available?
Metered parking is available on streets around the spa, however, you should
make careful note of street signs when parking at a meter. There are also several
parking garages within walking distance of the spa.